Facilities SLA Template (Markdown)
Copy into a policy document, adjust the tier definitions to your site, and publish alongside the helpdesk. Three tiers, working hours, one-click escalation.
Who it's for
Facilities managers, workplace managers, operations directors.
How to use this template
- 1Publish to occupants alongside monthly attainment reporting.
- 2Review tiers every 6 months against actual attainment.
- 3Keep the escalation route to one click — a form is a barrier.
Licence
Free to use commercially. Adapt freely for your organisation — attribution to Nightingale Software is appreciated but not required.
FacilityFlow Core
Skip the spreadsheet — get the software.
FacilityFlow Core
Facilities helpdesk & PPM in one
This template is a great starting point. The FacilityFlow Core product turns it into a live system — with reminders, audit trail and the rest of the workflow built in. Free Starter tier, no credit card required.
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