Turn distribution-centre waiting time into paid demurrage claims.
Rekuver records every minute a driver spends waiting at a distribution centre, turns it into an evidenced claim, and invoices it — so waiting time stops being a write-off.
- Who it's for
- UK hauliers, freight operators and owner-driver fleets
- What you should see
- Every waiting event evidenced and invoiced instead of quietly absorbed.
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Does any of this sound familiar?
These are the situations Rekuver was built to remove.
Waiting time is never billed
The driver waits two hours at a DC, mentions it on the phone, and nobody raises an invoice. It happens every week and never reaches the P&L.
No evidence when it's challenged
The customer disputes the wait, the proof is in a WhatsApp thread, and the claim is dropped rather than argued.
Claims cost more to raise than they recover
Building a claim by hand takes an hour of office time, so anything under a few hundred pounds gets written off on principle.
Free-time windows are missed
Nobody is watching the clock against each agreement, so chargeable time starts and finishes without anyone noticing.
No idea which sites are costing you
Without a claim history you cannot tell your worst-performing customer, DC or lane from your best.
Cash arrives late, if at all
Even accepted claims sit unpaid because there is no invoice, no chaser and no payment route attached to them.
How Rekuver fixes it.
Three steps. No implementation project required.
- 1
Driver checks in
The driver starts a wait on their phone. Rekuver records GPS position, timestamps and a site one-time code.
- 2
The claim builds itself
When free time is exceeded, Rekuver prices the wait against your agreement and assembles the evidence pack.
- 3
You invoice and get paid
The claim goes out with the evidence attached and payment settles into your own bank account.
What you get out of it.
Five things a business owner cares about, and what each one looks like in practice.
Claims in seconds, not hours
Evidence is captured as the wait happens, so nobody rebuilds the story afterwards.
You only pay on money recovered
Rekuver takes a success fee on demurrage you actually collect, alongside the Pro subscription.
Disputes you can win
GPS position, site code and photographs make a claim hard to argue with.
See who is really costing you
Waiting time by customer, site and lane, so commercial conversations start with numbers.
A defensible record
Every claim keeps its full history for audit, insurer or customer review.
Results customers get with this product.
Track waiting time, auto-generate demurrage claims, invoice the customer, and collect payment — all from the driver's phone to your bank account.
- Recover waiting time that is currently written off at distribution centres
- Claim prep drops from hours to seconds — auto-built from verified driver sessions
- Audit-ready evidence trail on every claim (GPS, 6-digit OTC, photos)
Everything in Rekuver, grouped by how you'll use it.
18 capabilities across booking, team experience, intelligence and operations — with more shipping every release.
- GPS geofence punches
Haversine geofence detects arrival and departure automatically — drivers never type an address.
- One-time-code verification
A 6-digit code is emailed to the DC contact and read back by the driver. Fraud-resistant by design, audit-logged for every claim.
- Battery-safe wait timer
Polling slows when stationary and pauses when the screen is off — typical impact is comparable to a messaging app.
- Photo evidence
Drivers attach on-site photos, timestamped and tied to the verified wait session.
A look at Rekuver.
The dashboard your team will use day to day.
How much you keep, and what Rekuver charges.
Your Rekuver subscription and your recovery success fee are two separate charges. Drag the slider to your typical monthly recovery to see both.
The fee is 10% on Pro and 5% on Enterprise. Nothing is charged on the first £500 you recover.
- Subscription (1 site, per month)
- £99
- Free recovery allowance
- £500 — no fee
- Success fee (10% above the allowance)
- £450
- You keep from this month\u2019s recovery
- £4,550
Estimates only. The success fee is charged separately from your subscription, only on money you actually recover, and it is never included in any bundle discount. Enterprise subscription: contact us for a quote.
Rekuver only earns when you recover.
Every plan gets unlimited claims, users and vehicles. Pro is £99 per depot, per month, and the recovery success fee is always billed separately: the first £500 you recover each billing cycle carries no fee, then 10% on Pro and 5% on Enterprise.
£99 per depot, per month. Success fee billed separately.
- The full core workflow
- Success fee billed separately: first £500 free, then 10% on Pro and 5% on Enterprise
- AI Claim Success Predictor
- AI Claim Prioritisation
- Recovery benchmarking (coming soon)
Contact us for a quote. Dedicated onboarding, API and custom reporting.
- Everything in Pro
- Success fee 5% after the first £500 free, billed separately
- Dedicated onboarding
- API integrations
- Custom reporting
- Priority support
20% off when you choose 3+ apps · Annual billing is 10 months — 2 months free
Implementation
Same day — add vehicles, invite drivers, start recording. You set your workspace up yourself; Enterprise customers get an assisted import and a named contact.
Billing
Monthly, in advance, by card. Prices are in GBP. We are not VAT-registered, so no VAT is added. Changing plan mid-month is prorated automatically.
Cancellation
Monthly rolling — cancel any time from your account and you keep access to the end of the period you have paid for. You can export your data before you go.
Feature comparison.
Every Rekuver plan includes unlimited claims, users and vehicles. Pro is £99 per depot, per month; the recovery success fee is always billed separately from the subscription.
Compare all featuresacross Pro & Enterprise+
| Capability | Pro | Enterprise |
|---|---|---|
| Recovery success fee (billed separately) | First £500 free, then 10% | First £500 free, then 5% |
| Unlimited claims | ||
| Unlimited users | ||
| Unlimited vehicles | ||
| AI Claim Success Predictor | ||
| AI Claim Prioritisation | ||
| Recovery benchmarking (coming soon) | ||
| Dedicated onboarding | ||
| API integrations | ||
| Custom reporting | ||
| Priority support |
Why Rekuver exists.
Unpaid waiting time at supermarket RDCs, 3PL warehouses and builder's merchants is the single largest source of leaked margin for UK road hauliers. Drivers sit on bays hours past their booked slot, yet by the time POD paperwork returns to the traffic desk, the evidence needed to bill demurrage is missing or disputed.
Most hauliers reach the same point: the waiting-time claim is completely valid under RHA Conditions of Carriage or customer rate cards, but chasing it without GPS-verified geofence timestamps and site sign-off costs more in office time than writing it off.
The core problem isn't the rate card — it's that transport desks don't have a defensible, automated record when a vehicle is held past its free-time window. Rekuver was built to close that gap.
What it costs to leave this unsolved.
Qualitative framing based on what operations teams routinely tell us — not a promise of specific savings.
Without an automated evidence pack, traffic desks routinely write off 2–4 hour RDC delays because proving arrival against the booked slot takes too long.
Customer free-time allowances (typically 60 to 120 minutes from booked arrival) expire quietly on the bay without a live clock alerting the transport office.
Without a searchable waiting-time ledger by delivery site and consignee, commercial teams cannot prove which RDCs or lanes consistently burn driver hours.
What Rekuver does about it.
Rekuver puts a live free-time countdown against every delivery slot, captures GPS-verified geofence arrival/departure plus driver OTP and gatehouse photos, and generates an RHA-aligned demurrage claim pack the moment free time is exceeded.
The workspace is built for a busy UK traffic desk — not a team of claims handlers. Every delay from bay arrival to paid demurrage invoice is tracked in one place, with automated customer reminders and recovery fee billing (first £500/month recovered free; 10% on Pro, 5% on Enterprise).
Recovered waiting-time charges and delay hours are reported back by customer, RDC site and lane so you can recover today's lost margin and renegotiate tomorrow's rate cards.
Every capability, grouped by workflow.
Live bay & geofence tracking
- Free-time countdown
Every booked delivery slot runs a live clock against that customer's agreed free-time allowance (e.g. 60 or 120 minutes), colour-coded by demurrage risk.
- GPS-verified arrival & departure
Geofence timestamps and mobile OTP check-ins captured from the driver's device create an indisputable audit trail.
- Gatehouse & bay photo capture
Drivers log arrival boards, bay numbers and signed POD timestamps in seconds with zero app install required.
Evidence & demurrage claims
- One-click claim pack
Booked slot, GPS arrival/departure trace, customer rate-card extract and fee calculation exported as a single audit-ready PDF.
- Customer rate-card & RHA library
Configure per-customer free-time windows, hourly demurrage rates and RHA standard terms once per account.
- Claim workflow & reminders
Draft, submitted, acknowledged, disputed and paid — every waiting-time claim moves through a clear workflow with automated follow-ups.
Recovery & site analytics
- RDC & consignee league tables
See which distribution centres, customers and lanes cause the most unpaid waiting time across your fleet.
- Transparent recovery ledger
First £500/month of recovered demurrage is 100% fee-free; thereafter 10% on Pro and 5% on Enterprise.
- Finance export
Export each month's claims reconciliation as CSV for your finance team, and download any claim's evidence pack as a PDF.
How Rekuver runs, end to end
- 1
Job & slot logged
Delivery jobs and booked RDC slot times are added manually, via CSV or via TMS API.
- 2
Driver arrives at geofence
GPS-verified arrival timestamp and driver check-in start the customer free-time countdown.
- 3
Free-time window expires
Rekuver alerts the traffic desk as soon as the vehicle exceeds the agreed free-time allowance.
- 4
Departure & POD captured
Gate-out timestamp and bay release complete the exact chargeable waiting-time calculation.
- 5
Evidence pack generated
One-click PDF claim pack issued to the customer with GPS trace, slot proof and tariff breakdown.
- 6
Claim settled & tracked
Automated chasers, customer replies and recovered pounds tracked right through to payment.
Practical outcomes teams report.
- Hauliers typically cover their £99/depot/month subscription within their first one or two recovered waiting-time claims.
- A single traffic planner or transport manager can run the entire demurrage workflow without extra admin headcount.
- Customers and 3PLs settle faster when claims arrive with GPS geofence proof and rate-card references attached.
- Persistent RDC bottlenecks become visible in pounds and hours so you can reprice lanes with hard data.
Common use cases.
Recover 2–5 hour RDC delays across supermarket and retail distribution centres where drivers regularly lose half a shift on a bay.
Track waiting time by client and delivery site so demurrage can be recharged transparently or factored into quarterly rate reviews.
Evidence site standing time when vehicles are held waiting for tip or crane slots on commercial construction sites.
Fits your stack.
Bring jobs, slots and customer rate cards online in minutes from any UK TMS or transport spreadsheet.
Push load and slot events directly from your TMS and pull approved demurrage invoices back to finance.
How your data is protected.
Data is segregated per workspace with strong role-based access controls and a tamper-evident audit log on every claim.
Hosted on UK/EU cloud infrastructure, operated by Nightingale Software Limited (Co. No. 17142661).
Related reading & templates.
How UK hauliers spot, evidence and recover HGV waiting-time (demurrage) charges when drivers are held at distribution centres beyond the agreed free time — with realistic recovery rates and timelines.
Read the articleA standard structure for HGV waiting-time (demurrage) claims against UK distribution centres and customers. Markdown — paste into any document or email.
Download the templateIs Rekuver the right fit?
- Who it's for
- Road haulage and freight operators running UK trunking and DC work
- Typical user
- Transport manager or traffic office, with drivers on the mobile app
- Typical size
- 5 to 250 vehicles
- Time to get running
- Same day — add vehicles, invite drivers, start recording
- What people use instead
- Manual spreadsheets, TMS add-on modules, or absorbing the cost
- Why Rekuver
- Success-fee pricing means it costs nothing until it recovers something, and the evidence pack is built for the way customers actually dispute claims.
Rekuver questions, answered.
Everything you need to know about getting started, scaling up, and optional onboarding.
How does Pro pricing work?+
Pro is £99 per depot, per month with unlimited claims, users and vehicles, plus the AI Claim Success Predictor and AI Claim Prioritisation. The recovery success fee is billed separately from the subscription: the first £500 you recover each billing cycle is free, then 10% on Pro and 5% on Enterprise.
How does the recovery success fee work?+
It sits outside your subscription and only applies to money you actually recover. The first £500 recovered is free of any success fee. Above that, we charge 10% on Pro and 5% on Enterprise — so the fee never applies to revenue you have not collected, and it is never part of any bundle discount.
How is a waiting-time claim "verified"?+
Every wait timer only starts after a 6-digit one-time code is emailed to the distribution centre contact and read back by the driver. The session is GPS-stamped inside the DC's Haversine geofence, audit-logged, and optionally photographed. Customers get the full trail with each invoice — disputes drop to near zero.
How do payments reach my bank account?+
You connect your own Stripe account in one click during onboarding. Customers pay a branded Rekuver checkout link by card; funds settle directly into your bank on Stripe's standard payout schedule. Rekuver takes only its recovery success fee, billed separately from your subscription: the first £500 you recover each billing cycle carries no fee, then 10% on Pro and 5% on Enterprise.
Will tracking drain my drivers' phone batteries?+
No. Rekuver only polls high-accuracy GPS when the driver is on site and stationary, slows polling when moving, and pauses entirely when the screen is off. Typical impact is comparable to a messaging app.
When do I need Enterprise?+
Enterprise is quoted against your recovered volume, lanes and integrations (contact us for a quote), with a 5% success fee after the first £500 recovered each month. It adds dedicated onboarding, API integrations, custom reporting and priority support — for multi-depot hauliers and 3PLs where deeper integration pays back quickly.
Is my data isolated from other hauliers?+
Yes — every record (drivers, centres, claims, sessions, evidence photos) is partitioned by tenant and protected by row-level security at the database layer. Two companies can run on Rekuver side by side and neither can see the other's data.
Guides & templates for this product.
Free, commercial-use-friendly reading and downloads. No signup required.
How to prepare for an O-Licence audit (without losing a week)
A practical, week-by-week plan for UK transport managers preparing for a Traffic Commissioner O-Licence audit, with the records you must produce.
The demurrage recovery playbook for UK hauliers
How UK hauliers spot, evidence and recover HGV waiting-time (demurrage) charges when drivers are held at distribution centres beyond the agreed free time — with realistic recovery rates and timelines.
A transport manager's week — and where the hours actually go
Time-tracking data from UK transport managers shows where their 45-hour week disappears, and which tasks generate the highest compliance risk.
Driver Defect Report (digital-ready)
A driver defect report template aligned to DVSA expectations. CSV format for import into any fleet system or printable as a daily form.
Driver CPC Tracker
Spreadsheet-ready tracker for Driver CPC hours, renewal dates and module completion across an HGV fleet. CSV format.
Demurrage Claim Evidence Pack (Markdown)
A standard structure for HGV waiting-time (demurrage) claims against UK distribution centres and customers. Markdown — paste into any document or email.
- DVSA, FSA/EHO, EA & ACAS Ready
- UK & EU Sovereign Hosting
- UK GDPR-aligned data handling
- Strict Multi-Tenant Isolation
- Immutable Audit Trails
- Published GBP Pricing — No Lock-In
Security, UK regulatory readiness, hosting, backups and data protection explained in plain English — read our Trust & Security overview →
Rekuver runs on the Nightingale platform — one Admin Centre account, shared identity, billing and data across every app you add.
How the platform works